Edwards Deming’s 14 Points

These fourteen key principles for managers resulted from Dr. Deming comparing Japanese companies with American companies in the late 1970s. Japanese managers…
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1. Create constancy of purpose to improve product, service, and people with the aim to become competitive, stay in business, and provide jobs. Edwards Deming, Change Leadership, Process Improvement, Educational Leadership, Sketch Painting, Drawing Tools, Pointe, Art Techniques, Some Fun
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1. Create constancy of purpose to improve product, service, and people with the aim to become competitive, stay in business, and provide jobs.
2. Adopt the new philosophy of continual improvement. We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities, and become leaders. Management Tips, W. Edwards Deming, Systems Thinking, Kanban, Peace Gesture, Leadership
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2. Adopt the new philosophy of continual improvement. We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities, and become leaders.
3. Cease dependence on inspection to achieve quality. Eliminate the need for massive inspection by building quality into the product in the first place. Design Thinking, Cool Words, Art Sketches, Eliminate
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3. Cease dependence on inspection to achieve quality. Eliminate the need for massive inspection by building quality into the product in the first place.
4. End the practice of awarding business on the basis of price tag. Move towards a single supplier for any one item, on a long-term relationship of loyalty and trust. Minimize total cost. Principles, Total Cost, Art Journal, Insight, How To Become
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4. End the practice of awarding business on the basis of price tag. Move towards a single supplier for any one item, on a long-term relationship of loyalty and trust. Minimize total cost.
5. Improve constantly and forever the system of production and service to improve quality and productivity, and thus constantly decrease costs. Continuity, How To Make Money, America, Marketing
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5. Improve constantly and forever the system of production and service to improve quality and productivity, and thus constantly decrease costs.
6. Institute training on the job. Wisdom, Training
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6. Institute training on the job.
7. Institute leadership (see Point 12 and Ch. 8 of "Out of the Crisis"). The aim of supervision should be to help people and machines and gadgets to do a better job. Training of management for leadership, in addition to supervision of production workers, is a paramount need. Supervision, Paramount, Good Job, Helping People
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7. Institute leadership (see Point 12 and Ch. 8 of "Out of the Crisis"). The aim of supervision should be to help people and machines and gadgets to do a better job. Training of management for leadership, in addition to supervision of production workers, is a paramount need.
8. Drive out fear, so that everyone may work effectively for the company. Fear paralyzes people and prevents improvement. (See Ch. 3 of "Out of the Crisis") Fear
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8. Drive out fear, so that everyone may work effectively for the company. Fear paralyzes people and prevents improvement. (See Ch. 3 of "Out of the Crisis")
9. Break down barriers between departments. People in research, design, sales, and production must work as a team, to foresee problems of production as well as consumer difficulties. People need to understand how departments interact and affect each other. Barriers, Difficulties, A Team, Cartoons
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9. Break down barriers between departments. People in research, design, sales, and production must work as a team, to foresee problems of production as well as consumer difficulties. People need to understand how departments interact and affect each other.
10. Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force. Only management can improve the system. Productivity, Slogan, Levels, Bulk
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10. Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force. Only management can improve the system.
11a. Eliminate work standards (quotas) on the factory floor. Substitute leadership.   11b. Eliminate management by objective. Eliminate management by numbers, numerical goals. Substitute leadership. Management By Objectives, Numbers, Floor
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11a. Eliminate work standards (quotas) on the factory floor. Substitute leadership. 11b. Eliminate management by objective. Eliminate management by numbers, numerical goals. Substitute leadership.
12a. Remove barriers that rob the hourly worker of his right to pride of workmanship. The responsibility of supervisors must be changed from sheer numbers to quality.   12b. Remove barriers that rob people in management and in engineering of their right to pride of workmanship. This means abolishment of the annual performance appraisal or merit rating and of management by objective (See Ch. 3 of "Out of the Crisis"). Merit, Rob, Worker
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12a. Remove barriers that rob the hourly worker of his right to pride of workmanship. The responsibility of supervisors must be changed from sheer numbers to quality. 12b. Remove barriers that rob people in management and in engineering of their right to pride of workmanship. This means abolishment of the annual performance appraisal or merit rating and of management by objective (See Ch. 3 of "Out of the Crisis").
13. Institute a vigorous program of education and self-improvement. Self Improvement, Vigorous, Shy
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13. Institute a vigorous program of education and self-improvement.
14. Put everybody in the company to work to accomplish the transformation. The transformation is everybody's job and management must create a vision and program to include and inspire every employee. Color Inspiration
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14. Put everybody in the company to work to accomplish the transformation. The transformation is everybody's job and management must create a vision and program to include and inspire every employee.