Talk about customer needs, not personal preferences.
Voice, e-mail, chat, web, social media represent many ways to get in touch with businesses and brands. How can the changing landscape of customer contact technologies deliver a New Customer Experience? #cem #social
15 Customer Experience Factoids From 2015 (Infographic)
73% of consumers would buy again from a retailer if they had a superior customer experience, while 89% would shun a business if they had a bad experience....
Customer experience is more important than advertising (Infographic)
Importance of Customer Experience
What is Customer Experience? [Infographic] image what is customer experience 50290d2830dde
Why We Buy: The 3 Social Selling Factors That Make Or Break A Sale [Infographic]
Why We Buy: The 3 Social Selling Factors That Make Or Break A Sale [Infographic] - Forbes
Customer Experience Statistics You Should Know [Infographic]; Discovered and categorized by Virtual Observer, the contact center's secret customer engagment weapon - http://www.csiworld.com