Digital Competitive Map: Jan 2016 - The Race is Speeding Up. +25% of overall performance for the 30 luxury brands mapped by ContactLab and Exane BNP Paribas.
Digital Competitive Map: July 2015 - Citius, Altius, Fortius. Cross Channel services: interaction among website, e-commerce & store.
Digital Competitive Map: July 2015 - Citius, Altius, Fortius. Customer Engagement Strategy: Email Reach, Email Languages.
How to change behavior. Nice info graphic.
China's Fashion and Luxury Market: some market figures and key findings of the reports by Contactlab-Exane BNP Paribas
Digital Competitive Map: July 2015 - Citius, Altius, Fortius. Burberry is at the top of the proficiency league in terms of strategic reach. Gucci and LV excel in the quality of the Digital Customer Experience provided.
Median Prices of online shoppable models offered by 30 Luxury brands in their US website
Touchpoint Evaluator Carlos Sottovia. #experiencedesign #servicedesign #customerexperience
Relationship between Revenue CAGR 11-14 (%) and Overall Product Range Median Price: Higher priced brands seem to have benefited from higher growth recently
Digital Competitive Map: Jan 2016 - Burberry, Fendi, Loro Piana and Dior showing the largest improvements on the Map, Louis Vuitton regaining leadershipon the Digital Customer Axis, and Ralph Lauren approaching Gucci.