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How Designers Think.    http://www.slideshare.net/frogdesign/design-is-hacking-how-we-learn/25

How Designers Think. http://www.slideshare.net/frogdesign/design-is-hacking-how-we-learn/25

sod-cover

The Shape of Design by Frank™ Burder Chimero is a great design thinking book, helping to explain design as a method to plan and create change.

An experience map is a strategic tool for capturing and presenting key insights into the complex customer interactions that occur across experiences with a product, service, or ecosystem. At the heart of an experience map lies the customer journey model, an archetypal journey created from an aggregate of all customers going from point A to point B as they attempt to achieve a goal or satisfy a need. http://mappingexperiences.com/

Adaptive path's guide to experience mapping

http://ticketyak7.wordpress.com/2013/07/15/buy-youtube-youtube-views-and-comments-could-it-be-valuable/ youtube view booster, Buy Youtube likes

Peter Jones, author of the new book Rosenfeld Media book: Design for Care: Innovating Healthcare Experience, presents a discussion of service design in healt.

The official version of the Citizen Driven Innovation Handbook is out! | Open Living Labs

The official version of the Citizen Driven Innovation Handbook is out!

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