Strategic Innovation Canvas

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Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

A Service Design Model. Internal and external design research and contextual inquiry will lead to a deeply rooted shared vision, mission and behaviour, and a brand promise that will be kept. This promise will be used to build meaningful relationships throughout the entire customer journey. This in turn leads to a service blueprint providing a basis for interaction, behaviour and culture.. If you like UX, design, or design thinking, check out theuxblog.com

build meaningful relationships throughout the entire customer journey. This in turn leads to a service blue

The importance of evidence-based design | Design Council

Browse the latest news, opinion and features from Design Council and leading design industry figures.

Take nanorep's self-service audit

Wanting to know how your website measures up in self-service? Take Nanorep's self-service audit that takes under a minute and find out if you pass the test now.

Human Activity Diagram. Instead of analyzing individuals as personas, you can analyze from an activity perspective using a human activity diagram.

Instead of analyzing individuals as personas, you can analyze from an activity perspective using a human activity diagram.

TASK ANALYSIS GRID | Service Design Tools

The task analysis grid is one of the efficient tools to improve the service design through visualizing the tasks and prioritizing it.

Embracing the UX Spectrum | UX Magazine

Empathy, creativity and systems thinking play crucial parts in the design of successful experiences and can also foster consensus within the UX community

Usability Checklist / Catch common usability problems before user testing.

Usability Checklist Catch Common Usability Problems Before

Usability Checklist / Catch common usability problems before user testing - Some heuristics to keep in mind and validate if they apply for each project

Strategic Innovation Canvas. This is the starting point for virtually any strategy discussion or management development process. This is ground zero. This is where it all begins.    http://www.mixprize.org/hack/creating-strategy-tools-next-generation

Strategic Innovation Canvas. This is the starting point for virtually any strategy discussion or management development process. This is ground zero. This is where it all begins. http://www.mixprize.org/hack/creating-strategy-tools-next-generation

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