Explore Service Design, Design Thinking, and more!

Patient journey map for UBC nursing students, based on interviews with patients from the BC Children's Hospital

Patient journey mapping project in partnership with UBC nursing students. The Journey Map and illustrations were based on interviews conducted with extended care patients from the BC Children's Hospital, to approach their history and experiences.

Experience Map Timeline Layout / Silvana Churruca

Experience maps, user journeys and more…

Patient journey

Ng Teng Fong General Hospital & Jurong Community Hospital Outpatient Experience Now

#GreatRead The Service Innovation Handbook - Action-oriented Creative Thinking Toolkit for Service Organizations #socinn

The service innovation handbook

The Service Innovation Handbook - Action-oriented Creative Thinking Toolkit for Service Organizations

PortadAccesso_mappa.jpg 3 780 × 2 480 pixels

“All the access points to the new system of services were represented, including every possible journey through the offering and each of the devices and infrastructures to support those experiences, with their roles and functionalities.

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