Retail banking

For the past 16 years, HSBC has chosen bokor architecture+interiors to implement their global vision Australia-wide. Bokor are involved at every stage of the process which includes site selection, test fit planning and lease negotiation to concept design development through to detailed construction and joinery drawings We work with the bank to develop a Global Standards Manual which ensures the design of each branch can be implemented quickly and with tight controls on costs, finishes and…

Identifying ways to improve efficiency and reduce costs without compromising the quality of service is a challenge for many financial institutions. By applying solutions to better manage the customer journey , it is possible streamline the customer flow to increase occupancy and lower cost per transaction –while improving the customer experience.

Retail Banking, also known as consumer banking, is the service provision by a bank to individual customers, rather than to corporations, other banks or companies. Services offered are saving and transactional accounts, personal loans, credit cards, mortgages, and debit cards. The term is generally used to differentiate these banking services from commercial banking, investment banking or […]

An annual retail banking forecast of trends compiled from 100 global financial services leaders and industry analysts.

Over 100+ photos of new branch designs show how banks are moving away from tellers and transactions to lounges and retail hangouts.

In the past decade more than 1,900 bank branches have closed, and those that remain are replacing human cashiers with machines in a bid to make the lives of their tech-savvy customers easier.

Discover what general, situational, business and competency questions are likely to be asked, with tips on how best to answer them.

Four of South Africa’s banks rolled out branches stuffed with tech. But does all the gadgets come at the expense of personal interactions?