User Journey

5 Pins
·
10y
By
Tai Tsao
a table with several different types of data flow diagrams and text on the same page
Customer Journey Map
experience maps | con way services user experience i created a customer journey map ...
a diagram showing the different types of people in an organization's workflowe
A service design approach is required to deliver great customer experiences
experience maps | service design approach is required to deliver great customer ...
the system flow chart is shown in blue and yellow, as well as other diagrams
Service Map. What is the user's journey through the service? And how does the service support it? http://www.jbasil.com/withinreach/# http://www.jbasil.com/withinreach/pdf/System-Flow.pdf
the top 10 elements for user personaa in this info sheet, you can use it to
Statistics - MarketSplash
DIY User Personas | UX Lady
an info poster showing the different types of people's lifecycles and how they use
Get to Know Your Customer Experience Lifecycle #CXM
Get to Know Your Customer Experience Lifecycle #CXM, from CMSWire. This model works for ecommerce, but for public service, the Experience part is more complex, I feel.