Jeff Bezos (CEO and Founder of Amazon) quote on #custserv http://www.ezanga.com/news/2013/09/06/customer-service-quotes/
Dont Deliver a Product - Deliver an Experience. Thats why we LOVE social media! #socialally #gainanally
How Important Is Customer Service In Customer Experience? (#Infographic) - The importance of providing a great customer experience.
Why We Buy: The 3 Social Selling Factors That Make Or Break A Sale [Infographic] http://www.forbes.com/sites/christinecomaford/2013/09/09/why-we-buy-the-3-social-selling-factors-that-make-or-break-a-sale-infographic/
Customers will never love a company until the employees love it first.
Infographic: Customer Experience Is More Important Than Advertising - Zendesk
What is Customer Experience? Adapt your organisation to the needs of your customers. Not short term profit.
Get to Know Your Customer Experience Lifecycle #CXM, from CMSWire. This model works for ecommerce, but for public service, the Experience part is more complex, I feel.