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Altre idee da CX
Jeff Bezos (CEO and Founder of Amazon) quote on #custserv http://www.ezanga.com/news/2013/09/06/customer-service-quotes/

Jeff Bezos (CEO and Founder of Amazon) quote on #custserv http://www.ezanga.com/news/2013/09/06/customer-service-quotes/

Dont Deliver a Product - Deliver an Experience. Thats why we LOVE social media! #socialally #gainanally

Dont Deliver a Product - Deliver an Experience. Thats why we LOVE social media! #socialally #gainanally

How Important Is Customer Service In Customer Experience? (#Infographic) - The importance of providing a great customer experience.

How Important Is Customer Service In Customer Experience? (#Infographic) - The importance of providing a great customer experience.

Why We Buy: The 3 Social Selling Factors That Make Or Break A Sale [Infographic]  http://www.forbes.com/sites/christinecomaford/2013/09/09/why-we-buy-the-3-social-selling-factors-that-make-or-break-a-sale-infographic/

Why We Buy: The 3 Social Selling Factors That Make Or Break A Sale [Infographic] http://www.forbes.com/sites/christinecomaford/2013/09/09/why-we-buy-the-3-social-selling-factors-that-make-or-break-a-sale-infographic/

Customers will never love a company until the employees love it first.

Customers will never love a company until the employees love it first.

Top10CXTips_TemkinGroup

Top10CXTips_TemkinGroup

Infographic: Customer Experience Is More Important Than Advertising - Zendesk

Infographic: Customer Experience Is More Important Than Advertising - Zendesk

What is Customer Experience? Adapt your organisation to the needs of your customers. Not short term profit.

What is Customer Experience? Adapt your organisation to the needs of your customers. Not short term profit.

Get to Know Your Customer Experience Lifecycle #CXM, from CMSWire. This model works for ecommerce, but for public service, the Experience part is more complex, I feel.

Get to Know Your Customer Experience Lifecycle #CXM, from CMSWire. This model works for ecommerce, but for public service, the Experience part is more complex, I feel.

Las reglas a tener siempre presentes

Las reglas a tener siempre presentes